About Returns

I. 30-Day No-Reason Return Policy

1. Return Period

Shop with confidence— Heccei offers a 30-day no-reason return period. You may request a return within 30 days from the date of receipt.

2. Return Conditions

Brand New and Unopened: Products must be in brand new, unused, and unopened condition with intact packaging.
Original Accessories: Please return all accessories and freebies that came with the product.
Shipping Costs: Return shipping costs are to be borne by you, and the original shipping fees are non-refundable.
Complete Documentation: Please provide a copy of the official receipt or proof of purchase to expedite the processing.

II. Return Process

1
Contact Customer Service: Email service@heccei.com to check the return conditions, providing your order number and a brief description.
2
Obtain Approval: Customer service will respond within 24 hours and send you the return instructions.
3
Safely Return: Pack and send the item back as instructed. It's recommended to insure the shipment and bear the return shipping costs.
4
Refund Processing: Once we receive the returned item, we will process the refund within 5 business days.

Tip: We are committed to ensuring you have a pleasant Heccei experience. To ensure a smooth return process and resolve your issues promptly, we recommend contacting our support team before returning any products. We do not accept returns without prior approval from the support team. Thank you for your understanding.

III. Order Cancellation

We understand that plans can change unexpectedly, which is why Hecci is committed to providing a flexible cancellation policy. If you need to cancel your order, please contact us at service@heccei.com before it ships.

We will respond promptly and do our best to cancel the order and issue a full refund. If your order has already shipped, please notify us as soon as possible, and we will assist you with the return and refund process.