FAQs
What are differences between the different styles?
We currently offer 8 different Editions, including Classic Edition, Deluxe Edition, and Limited Edition. Additionally, each Edition comes in several different styles, with variations like Seashell, Colorfish, Airplane, and many more accounting for dozens of different options to choose from.
To get a complete breakdown of the various Editions and their corresponding styles and variations, along with the suitable age range, material, size, and a detailed comparison of features and benefits, we have created a webpage that covers all of these aspects. Please visit this webpage for more information: https://heccei.com/blogs/news/how-to-choose-heccei-swim-float
How long does it take for an order to arrive?
Once shipped, your order will arrive within 5 to 9 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 10 – 20 business days or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We’re happy to help.
Payment ERROR
If you are told by the system that you are unable to pay by credit card payment, please change the payment method, such as paypal payment.
Since our collection account may not be accepted by certain banks in certain countries, credit card payments may fail. But paying with paypal is absolutely safe and no problem.
In the future, we will work hard to negotiate and solve such problems with the bank to create a better shopping experience for you.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at service@heccei.com to ask questions anytime.
Do you ship to Canada?
Yes, we do ship to Canada. For a detailed list of the shipping countries we serve and estimated delivery times, please visit our shipping information page https://www.heccei.com/shipping-information
Do you have local warehouses?
Yes, we have local warehouses around the world, including the USA warehouse, European Germany warehouse, Australia warehouse, UK warehouse and more. if our local warehouse has inventory available, we will prioritize shipping your order from the nearest warehouse to your location.
Do you offer free shipping?
Yes, we offer free shipping for orders over 99USD.