Shipping & Returns
We want you to shop with confidence. Here is everything you need to know about our delivery and satisfaction guarantee.
🚚 Shipping Information
Where do we ship?
We ship worldwide, including the US, Canada, Australia, the UK, and Europe. Delivery times depend on the warehouse location and your destination.
| Region | Est. Delivery |
|---|---|
| USA / Canada (Local) | 2–7 Business Days |
| Australia (Local) | 2–5 Business Days |
| UK / Europe (Local) | 3–9 Business Days |
| Asia (CN) | 6–12 Business Days |
* Estimates are for reference only and not guaranteed arrival dates.
🔄 Returns & Refunds
30-Day Satisfaction Guarantee
We gladly accept returns for most unused items in original packaging within 30 days of delivery.
1
Email service@heccei.com with your Order #.
2
Receive return instructions within 24 hours.
3
Ship the item back (return shipping is covered by the customer).
Damaged or Wrong Items?
If your order arrives less than perfect, please send photos to our service team. We will arrange a full refund or free reshipment immediately.