Shipping Information

 

How long does delivery take and What countries do you ship to?

HECCEI will display the estimated delivery time according to the order type. The estimated delivery time is only a reference time. The reference time is estimated based on the inventory status, the normal processing, the delivery time and location. It is not a promised arrival time, nor is it equal to an actual arrival time.

Countries	Delivery Estimate
United States of America	US Warehouse products 2 – 7 business days
Canada	Canada Warehouse products 2 – 7 business days
Australia	AU Warehouse products 2 – 5 business days
United Kingdom	UK Warehouse 3 – 9 business days
France	DE Warehouse 3 – 9 business days
German	DE Warehouse 3 – 9 business days
Belgium	DE Warehouse 3 – 9 business days
Sweden	DE Warehouse 3 – 9 business days
Switzerland	DE Warehouse 3 – 9 business days
Netherlands	DE Warehouse 3 – 9 business days
Spain	DE Warehouse 3 – 9 days
Russia	China Warehouses 15 – 20 business days
Japan	China Warehouses 9 – 12 business days
Thailand	China Warehouses 6 – 7 business days
Malaysia	China Warehouses 6 – 9 business days

 

How will my delivery be shipped?

The most suitable carrier will be assigned depends on our customer’s different shipping countries and districts. Our logistic partners includes UPS, FedEx,DHL, Amazon logistics, EMS, Australia Post, DPD etc. Not able to designate courier.

 

How do I track my order ?

Usually a shipping email with tracking number will be sent to you after your order is shipped out. You can log in “My account”, Click “Orders”, In “Orders”, you will be able to get an overview of your order history and tracking number. You can also track your info on https://www.heccei.com/track-my-package/

 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we can”t change the shipment once the product is en route.

 

What do I need to do when I received a different product than what I ordered?

Please contact customer support at service@heccei.com

 

Duties & Taxes

All orders shipped from overseas warehouses are subject to duties/customs taxes on delivery (DDU), and customs fees are at the expense of the customer if there is any. The customer is responsible to know the customs policy of their own countries. If the packages are detained by the customs, it will be the customer’s responsibility to communicate with the customs. If the packages are returned due to the lack of communication between the customer and the customs, we will not be liable for this. If the packages are returned due to the customer’s refusal to pay customs duties or refusal to communicate with the customs, we will deduct all costs incurred from the amount paid by the customer.